01Who we are
Snappa ("Snappa", "we", "us") is an AI video clipping service available at snappa.site, operated by Snappa and based in South Africa. We are the "responsible party" for your personal information under the Protection of Personal Information Act, 2013 ("POPIA").
Questions about this policy? Email hello@snappa.site.
02Information we collect
Information you give us
- Account details: your name, email address and password (stored securely as a hash), or your login details if you sign in with Google or another provider.
- Waitlist sign-ups: your email address.
- Video links and uploads: the URLs you paste and any videos you upload, along with the clips, captions and transcripts we create from them.
- Messages: anything you send us by email or Discord, such as support requests or feedback.
- Payment details: if you buy a paid plan, payments are handled by our payment provider. We do not store your full card number.
Information from connected social accounts
If you connect Instagram, Facebook, YouTube or TikTok, we receive access tokens and basic profile information (such as your account name, ID and profile picture) from that platform. We use these only to show which account is connected and to publish the clips you choose, to the places you choose. We do not read your private messages, and we do not post anything without your instruction.
Information collected automatically
- Usage data: pages visited, features used, jobs created, and error logs.
- Device data: browser type, device type, IP address and approximate location (country or city).
- Cookies: small files that keep you logged in and remember your settings. See section 8.
03How we use your information
- To provide Snappa: downloading the videos you submit, transcribing them, choosing highlights, editing clips, adding captions and showing you previews.
- To publish clips to your connected social accounts when you ask us to.
- To manage your account, respond to support requests and send important service updates.
- To send product news and beta invites, if you joined the waitlist. You can unsubscribe at any time.
- To keep Snappa secure, prevent abuse, and meet our legal obligations.
- To improve Snappa, using aggregated or de-identified usage data.
We process your information because it is necessary to provide the service you asked for, because you consented, because of our legitimate interest in running and improving Snappa, or because the law requires it.
04AI processing
To create clips, your video's audio and transcript may be processed by trusted AI and transcription providers acting on our behalf. They may use this data only to provide their service to us. We do not use your videos to train our own AI models without your permission.
05Who we share information with
We do not sell your personal information. We share it only with:
- Service providers that help us run Snappa: website and server hosting, cloud storage, database and login services, email and form services, transcription and AI providers, analytics and payment processing. They may only use your data to provide services to us.
- Social platforms you connect, when you ask us to publish a clip there.
- Authorities, if the law requires it, or to protect the rights and safety of Snappa, our users or others.
- A buyer or successor, if Snappa is sold or merged. We would notify you first.
International transfers
Some of our providers store or process data outside South Africa, for example in the United States or the European Union. When this happens we take reasonable steps to make sure your information is protected to a standard similar to POPIA.
06Platform-specific information
YouTube and Google
Snappa uses YouTube API Services to let you upload clips to your YouTube channel. By connecting YouTube, you agree to the YouTube Terms of Service, and the Google Privacy Policy applies. Snappa's use of information received from Google APIs follows the Google API Services User Data Policy, including the Limited Use requirements. You can revoke Snappa's access at any time in your Google security settings.
TikTok
If you connect TikTok, we use TikTok's official APIs to read your basic profile and publish the clips you choose. You can revoke access at any time in your TikTok app settings, or by disconnecting TikTok in Snappa.
Instagram and Facebook (Meta)
If you connect Instagram or Facebook, we use Meta's official APIs to publish the Reels and videos you choose to the accounts or Pages you select. You can remove Snappa at any time in your Facebook or Instagram settings under Apps and Websites.
07How long we keep information
- Source videos you submit are deleted from our servers within 30 days of processing.
- Clips and transcripts are kept while your account is active so you can view and re-post them, until you delete them.
- Social account tokens are deleted as soon as you disconnect the account.
- Account information is kept until you delete your account, then removed within 30 days, unless the law requires us to keep it longer.
08Cookies
We use essential cookies to keep you logged in and the site working, and may use analytics cookies to understand how Snappa is used. You can block or delete cookies in your browser settings, but some features may stop working.
09Your rights
Under POPIA, and similar laws where you live, you have the right to:
- ask what personal information we hold about you, and get a copy of it;
- ask us to correct or update inaccurate information;
- ask us to delete your information;
- object to us processing your information, including for marketing;
- withdraw your consent at any time.
To use any of these rights, email hello@snappa.site. We will respond within 30 days.
If you are unhappy with how we handle your information, you can complain to the Information Regulator (South Africa).
10How to delete your data
You can delete your data at any time:
- In Snappa: delete individual clips, disconnect social accounts, or delete your whole account from your account settings.
- By email: send a deletion request to hello@snappa.site from the email address on your account. We will delete your account, clips and connected-account tokens within 30 days and confirm by email.
- From a social platform: removing Snappa from your Google, TikTok, Instagram or Facebook settings stops our access immediately. Email us if you also want the data we already hold deleted.
11Security
We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS), encrypted storage of access tokens and restricted access to our systems. No service is completely secure, so if we become aware of a breach that affects you, we will notify you and the Information Regulator as POPIA requires.
12Children
Snappa is not intended for anyone under 18. We do not knowingly collect information from children. If you believe a child has given us personal information, email us and we will delete it.
13Changes to this policy
We may update this policy as Snappa grows. We will change the "Last updated" date above, and for significant changes we will notify you by email or on the site.
14Contact
Snappa · snappa.site
Email: hello@snappa.site